Our trusted service awards

Direct Oil is thrilled to announce that it has been awarded the Feefo Gold Trusted Service Award, a prestigious accolade that honours businesses consistently providing exceptional customer experiences. This marks a significant milestone, as Direct Oil has also won the Silver Award for the previous two years.

Since 2014, Feefo has established the Trusted Service Awards to celebrate brands using its platform to gather verified reviews and receive outstanding customer feedback. These awards are unique as they genuinely reflect a company’s commitment to excellence in customer service, based on real customer feedback.

Partnering with over 6,500 brands, Feefo stands as the world’s largest provider of verified reviews, helping brands gain valuable insights into customer trends, needs, and behaviours.

Consumer confidence has reached its highest level since 2021, showing signs of improvement in living standards, but consumers remain cautious in their spending. The businesses that excel are those that prioritise service excellence and incorporate customer advocacy into their strategy. This award recognises brands that consistently go above and beyond.

Feefo presented the Gold Trusted Service Awards to businesses that collected at least 50 reviews between January 1st 2024 and December 31st 2024, with a Feefo service rating of 4.5 to 5.

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it’s inspiring to see companies like Direct Oil consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”

The Trusted Service Award is an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.

Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Feefo present a Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2023 and December 31st 2023, with a Feefo service rating of between 4.0 and 4.4.

Congratulating Direct Oil on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. The Trusted Service Awards have always been about recognising companies, like Direct Oil, that go way beyond the norm in customer service to receive great feedback from delighted customers. I can’t wait to see what these businesses achieve next year.”

We couldn’t have done it without our valued customers. We’d like to take this opportunity to thank all customers who provided us with ratings and reviews through Feefo in 2023.

To get an idea of heating oil prices in your area, and to sample our award-winning service, simply get an instant quote online today.

We’re pleased to confirm that Direct Oil has won a Feefo Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.

Feefo has presented Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.0 and 4.4.

We couldn’t have done it without our valued customers. We’d like to take this opportunity to thank all customers who provided us with ratings and reviews through Feefo in 2022.

To get an idea of heating oil prices in your area, and to sample our award-winning service, simply get an instant quote online today.